Platform case
Before and after a remote recovery
Illustrative images of a typical recovery.
We supply monitoring and recovery software for terminals in hotels and retail sites. On a critical fault the system sends the full diagnosis to the field team, who arrive knowing which module to check. That is exactly what we work on: terminal out of service.
Real reviews from Mombasa clients.
"We hear about a fault from the system now, not from a guest at reception."
"The monthly report is short enough that we actually read it."
"Cost made sense for four machines, which nobody else could offer."
| Alert type | Response | Cover |
|---|---|---|
| Critical: terminal not operating | 4 working hours | Monday to Sunday |
| High: functional fault, no full outage | 1 working day | Monday to Saturday |
| Scheduled: updates and improvements | Agreed window | Outside peak hours |
Response times are set by contract and vary with the location of the machine.
Illustrative images of a typical recovery.
Serving Mombasa with quality materials and certified professionals.
Read the state of a terminal without sending anyone.
Customer-facing screens built for your transaction set.
Connection to your transaction switch and service desk.
Staged rollouts scheduled outside peak hours.
Status and availability across every terminal.
Technical support for the platform itself.
The event arrives from monitoring or from the client service desk.
The module at fault is identified and remote recovery is attempted.
If hardware is needed, the diagnosis travels with the alert to the field team.
The event, its cause and the recovery time are recorded on the dashboard.
Contact us today and receive fast, professional service.